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RMA (Return Merchandise Authorisation) in Odoo
RMA (Return Merchandise Authorisation) in Odoo
User Guide
Odoo Version Contact Us

Refund

When the Refund process is prompted, the system will generate Receipt of returned product & Credit Note. All the details of refund will be mentioned in Credit Note.

TIP

If you entered reason Damaged Product - Refund and selected action are Refund, then same combination should be configured in advance in RMA Reasons.

 Remarks: When carrying out RMA process further, the combination of Return Reason & Action selected for the product should match the same combination of reasons & its action configured in RMA Reasons section. If it doesn’t match, no action will be placed by Odoo.

Now, the user can successfully close the RMA of the customer.

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