• You can cancel any Amazon orders directly from Odoo and you can also import FBM cancelled orders from Amazon to Odoo.
• To cancel the orders first you need to cancel the delivery picking for a specific sales order and then you will be able to cancel the order.

• Navigate to ​Amazon↣ Sales ↣ FBM ↣ Orders​.
• Select the order you want to cancel and you will be able to see the option Cancel In Amazon.
• You will only be able to see the option cancel on Amazon if you have cancelled the delivery picking related to the order.
• By clicking on Cancel In Amazon, a pop up will open and you will be asked to select a specific return reason. You can even cancel the order from Amazon and it will be updated in Odoo as well while importing orders.

Note

• If orders have been canceled in Amazon but shipped from Odoo so orders does not cancel in Odoo.
• If the Buyer requested to cancel order and unshipped orders are imported, a red tag name as “Buyer Requested Cancellation” will appear in the delivery picking of those orders. (Please refer above mentioned image.)

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• When an order is cancelled in Amazon, the system will cancel the order in Odoo as well. System can fetch FBM cancel orders from Amazon to Odoo with 2 ways:

Automatically Through Scheduler

• Navigate to ​Amazon ↣ Configurations ↣ Sellers ↣ FBM scheduler.

Manually through Operations

• Navigate to ​Amazon ↣ Operations
• Select respective Amazon seller
• Operations for FBM
• FBM operation Mark Cancel Orders
• Click on Execute button

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