FBA Pending & Cancel Orders
What is Pending Orders?
- Pending order means those orders which are placed by the customer, payment verified by amazon but shipment is pending by Amazon.
- In Pending orders, Amazon does not provide any details related to customer and product price. Amazon only provides order reference, order date, product and quantity.
- This feature is useful to those sellers who want to reserve stock in quotation state for the purpose of advance purchase reordering process.
- Configurations to be ensured before importing FBA Pending orders:
Allow to Create New Product if not found in Odoo ?
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When Orders are imported from Amazon and if they don’t find a Product in Odoo, then it will automatically create a new Odoo Product and Amazon Product. It will also create mapping between Odoo Product and Amazon Product. Check this field for this operation.
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This can be done from Amazon ↣ Configuration ↣ Settings ↣ Products and Other Configurations.
Note
A System will set partner and create order sequences based on seller configuration.
Pending order must be in draft state and order amount value should be 0. User can not edit or modify order manually.
Import Pending Orders
User can process Pending Order using two methods.
1.Manually through Operations
- Go to Amazon ↣ Operations.
- Select the respective Amazon Seller
- Select Operation for FBA
- Select Operations as Import Unshipped Orders
- Click on the Excute button
- Select Marketplace : You can select multiple marketplace.
- Updated After feature you need to choose the date from when you want to Import the pending Order.
- It will import the pending order from the date you have chosen until the current date.
2.Automatically through Scheduler
- You can configure a scheduler by navigating to Amazon ↣ Configuration ↣ Seller ↣ FBA Scheduler.
FBA Cancel Order in Amazon
- In case of Amazon Pending orders, it can be possible that the order is cancelled by Amazon or a customer.
- In the connector there is a feature to check pending order status.
- If it is cancelled by Amazon then the system will cancel order in Odoo too.
- If the user has manually confirmed orders then the system will not cancel order in Odoo.
User can process Cancel orders using two methods.
1.Manually through Operations
- Go to Amazon ↣ Operations.
- Select the respective Amazon Seller
- Select Operation for FBA
- Select Operations as Mark cancel orders
- Click on the Excute button
2.Automatically through Scheduler
- You can configure a scheduler by navigating to Amazon ↣ Configuration ↣ Sellers ↣ FBA Scheduler.
