• The user can cancel any Amazon orders directly from Odoo and can also import FBM-canceled orders from Amazon to Odoo.

• To cancel the orders first the user needs to cancel the delivery picking for a specific sales order and then the user will be able to cancel the order.

Step-1: Go to ​Amazon↣ Sales ↣ FBM ↣ Orders​.

Step-2: Select the order the user wants to cancel and there user will be able to see the option Cancel In Amazon

• The user will only be able to see the option cancel on Amazon only if the user has canceled the delivery picking related to the order.

Step-3: By clicking on Cancel In Amazon, a pop-up will open and The user will be asked to select a specific return reason.

• The user can even cancel the order from Amazon and it will be updated in Odoo as well while importing orders.

Note

• If orders have been canceled in Amazon but shipped from Odoo orders does not canceled in Odoo.
• If the Buyer requests to cancel the order and unshipped orders are imported, a red tag name as “Buyer Requested Cancellation” will appear in the delivery picking of those orders. (Please refer to the above-mentioned image.)

• When an order is canceled in Amazon, the system will cancel the order in Odoo as well. The system can fetch FBM cancel orders from Amazon to Odoo in 2 ways:

• Go to ​Amazon ↣ Configurations ↣ Sellers ↣ FBM scheduler.

Step-1: Go to ​Amazon ↣ Operations

Step-2: Select respective Amazon seller

Step-3: Operations for FBM

Step-4: FBM operation Mark Cancel Orders

Step-5: Click on Execute button

---