FBA Pending & Cancel Orders
1. Import Pending Orders
What is Pending Orders?
- Pending order means those orders which are placed by the customer, payment verified by Amazon but shipment is pending by Amazon.
- In Pending orders, Amazon does not provide any details related to customer and product price. Amazon only provides order references, order dates, products, and quantities.
- This feature is useful to those sellers who want to reserve stock in quotation state for advance purchase reordering process.
- Configurations to be ensured before importing FBA Pending orders:
Allow to Create New Product if not found in Odoo ?
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When Orders are imported from Amazon and if they don’t find a Product in Odoo, then it will automatically create a new Odoo Product and Amazon Product. It will also create a mapping between Odoo Products and Amazon Products. Check this field for this operation.
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This can be done from Amazon ↣ Configuration ↣ Settings ↣ Products and Other Configurations.
Note
A System will set partners and create order sequences based on seller configuration.
Pending order must be in draft state and order amount value should be 0. Users can not edit or modify orders manually.
Users can process Pending Orders using two methods.
1.Manually through Operations
Step-1: Go to Amazon ↣ Operations.
Step-2: Select the respective Amazon Seller
Step-3: Select Operation for FBA
Step-4: Select Operations as Import Unshipped Orders
Step-5: Click on the Excute button
Step-6: Select Marketplace: the user can select multiple marketplaces.
- Updated After features the user needs to choose the date from when the user wants to Import the pending Order.
- It will import the pending order from the date the user has chosen until the current date.
2.Automatically through Scheduler
- The user can configure a scheduler by navigating to Amazon ↣ Configuration ↣ Seller ↣ FBA Scheduler.
2. FBA Cancel Order in Amazon
- In the case of Amazon Pending orders, it can be possible that the order is canceled by Amazon or a customer.
- In the connector there is a feature to check the pending order status.
- If it is canceled by Amazon then the system will cancel the order in Odoo too.
- If the user has manually confirmed orders then the system will not cancel the order in Odoo.
Users can process Cancel orders using two methods.
1.Manually through Operations
Step-1: Go to Amazon ↣ Operations.
Step-2: Select the respective Amazon Seller
Step-3: Select Operation for FBA
Step-4: Select Operations as Mark cancel orders
Step-5: Click on the Execute button
2.Automatically through Scheduler
- The user can configure a scheduler by navigating to Amazon ↣ Configuration ↣ Sellers ↣ FBA Scheduler.
