• This feature is used to Import FBA Customer Returns from Seller Central and process those Return Reports in Odoo.
• In these reports, the user will also get the return reason for which the product was returned, if the return reason is provided by the customer.
• The user can also identify that the product in the report is either Sellable or Unsellable. Amazon Manages Unsellable Inventory for Unsellable Products.
• When the user processes the return report then the system will search the sales orders and if it is not found, then the system will not create the return stock move.
• If an order is available then the system will create a return stock move the source location will be the customer and the destination location will be set based on the product type it can be Sellable or Unsellable
• If the product is unsellable then you need to go to the unsellable location and if the product is sellable then it will be returned to the Amazon warehouse. The system will not create any credit notes in the return process.

With the help of this connector, you can even manage Unsellable Location in Odoo

• To configure Unsellable Location, you need to go to the menu ​Amazon ↣ Configuration ↣ Settings and Go to Amazon Marketplace configuration page under Orders and Returns.

Tip

The connector by default creates one Unsellable Location. You can set different Unsellable Locations for each Marketplace.

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There are two ways to Process Customer Return Reports:

1. Manually Through Operations:

Step-1: Go to ​Amazon ↣ Operations​.

Step-2: Select the respective Amazon Seller

Step-3: Select FBA Operation

Step-4: Select Operations for Import Customer Returns Orders

Step-5: Click on the Excute button

• By default, the system will choose the last three days in the date range.

Process to Follow

• Once the user selects the date and Amazon seller the user needs to click on the Execute, Shipment state will be Submitted, and the Check Status button will be visible.
• The user must wait for 10 or 20 seconds and click on Check Status.
• If the report is still in process at the Amazon side then the report state will change from the Submitted state -> InProgress state.
• Once the process is completed from the Amazon side then the status will be moved from the Submitted state -> Done.
• Once the report is processed, the user will be able to see the Get Report button.
• The user clicks on Get Report to import the Report in Odoo. After the user clicks on Get Report, He/she will be able to see two buttons, Download Report & Process File.

• The user can download the report by clicking on the Download Report.
• To process the Return Report file The user needs to click on Process File and Create FBA Customer return stock moves in Odoo.

After Successfully processing the Return report, The user can see return stock moves. Now, the user will be able to see two buttons Reprocess file and Mismatch details.

Reprocess File: The user can reprocess the file if products are missing and after creating the missing products the user just needs to re-process the file.

Mismatch details: User can see mismatch details and correct them like Order not available in ERP.

The User can see all the FBA return reports under the ​Amazon ↣ FBA ↣ Orders & Return ↣ Customer Return Reports.

2. Automatically through scheduler:

• The user can use the scheduler to process the customer returns.
• The user can Configure a Scheduler that will Request, download, and process Customer Return Reports automatically from Amazon FBA. 
• To set the scheduler Go to ​Amazon ↣ Configuration ↣ Sellers ↣ FBA Scheduler.
• The return orders stock moves are listed under the ​Amazon ↣ Sales ↣ FBA ↣ Returns Moves.

Note

*Sometimes seller may receive Fatal or cancel status of this reports.

Fatal status: Seller can get Fatal status for two reasons.

1. The seller has made the same exact request too many times in a row.
2. There is no data available for the date range specified.

Cancel status: When Seller already has data in your Odoo environment, the connector will cancel any duplicate reports.

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